FREQUENTLY ASKED QUESTIONS
01.
Carrier
Write to us via contact formř, we will get back to you as soon as possible. In the meantime, you can browse our API-1 a API-2 which will keep you up to date on the availability of our OX BOXes.
The price of the shipment depends on the length of storage in the pickup station. The accounting period starts at the time of successfully delivery in the locker and ends when the parcel is picked up by the end customer or when the carrier takes an unclaimed parcel back to the depot.
Integration into the OX Point network is free.
Our developers will only need the cooperation of your development team for implementation.
Carriers can choose whether to notify the end customer through their own information systems or have OX Point operate this service for them. OX Point will notify end customers via SMS or email.
The carrier can decide whether to generate the PIN for the end customer itself or through the OX Point system, which then returns it via API to the carrier or directly to the end customer. In both cases, it is necessary to ensure that the PIN is not duplicated with another shipment in the system.
02.
LOCAL GOVERNMENT
- It will increase the comfort of life in your community thanks to its 24-hour availability.
- Citizens will save time because they do not have to go to the post office to collect their parcels.
- Reducing the last mile for delivery helps to protect the environment.
Contact us via this form and we will be happy to explain and show you everything!
Just fill in this form formand we will get back to you as soon as possible!
03.
Users
In the e-shop where you shop, select a carrier that is part of our network (for example, Balíkovna). Then use the address to locate the nearest OX Point and select it as your delivery location. A list of currently supported carriers can be found at www.oxpoint.cz or are depicted as a logo on the OX Point shell.
There may be several causes. This is usually because there is no capacity in the box at the time of delivery. Another reason may be the size of the parcel, where only smaller boxes are available that the parcel cannot fit into. We cannot rule out a technical fault such as an internet connection failure or a communication error between the relevant carrier and OX Point. Unfortunately, human error on the part of the courier cannot be ruled out.
Most OX Points are equipped with a payment terminal, and if your carrier supports it, it is possible to pay with a bank card on the spot.
The carrier will take it back to the depot according to the service terms and conditions you will have been asked to accept. You will receive a notification before the expiry of the storage period so that you don’t forget to pick up the parcel.
Once your parcel is ready for collection, you will receive an SMS or email with a PIN code to open your box. From then on, you have 48 hours to collect the parcel (the actual period may vary depending on the selected carrier).
You certainly don’t have to! As a standard, OX Points are equipped with a touch screen to enter the PIN code that you receive by SMS or email.